How Our Footwear Can Help You

We know the difference that comfortable and functional shoes can make, I (Philip) have to wear the shoes I make and I like to look smart.  I want my clients to feel the same when they collect their finished shoes and boots from our workshop.

The majority of our clients have complex foot conditions and require footwear that can enable them to lead a full and active life.  Whether you have a long term condition such as arthritis, diabetes or polio etc, or have suffered from trauma or accident, correctly made footwear can make all the difference.

But don’t take just our word for what can be achieved, why not have a look through our customer reviews and see if we can help you too.

Our Promise

There are few shoemakers in the UK with the skill and expertise to make bespoke orthopaedic footwear for clients with the most complex needs. With the help of my small team based in The Peak District in Derbyshire, We will do my utmost to solve your particular needs using the skills at my disposal.

We will spend the time necessary to assess what can be achieved and then produce footwear you will be delighted to wear. We don’t always get it right first time, that’s the nature of the work we do, but we aim high.

We will try and set reasonable expectations for the delivery of your shoes, you should allow 11-12 weeks for a first pair of shoes and 7-8 weeks for repeat pairs.

Our Service To You

The traditional materials and methods of construction we use make it possible to make a wide range of styles and types of footwear, but we are unable to copy much of the fashion styles of footwear because of the technology involved in modern shoe manufacture.

We attempt miracles and often achieve the impossible, but we have to stress there are no guarantees that we can match expectations. We have an excellent success rate, but we accept there are times when we have to change course midway in order to achieve a good result.

Bespoke shoemaking is particularly difficult because of the need to understand the interaction between the feet and the shoes, further complicated by any problems with the feet. It is for this reason that great care and attention is required to make sure that each pair of shoes fit correctly. Making shoes by hand is not an exact science and I ask my customers to understand that while I aim to achieve 100% success this is not always possible.

Each pair of shoes are made on ‘lasts’ made from the measurements of the feet. We conduct numerous fittings to ensure your shoes fit correctly and are tailored to your needs. Each new customer will require lasts to be made, however I will alter your own lasts for a small charge.

The ‘one-off’ payment for the lasts includes the cost of all your appointments for measuring and fitting your shoes, and all alterations to the lasts made during their lifetime.  

We do not make separate charges for assessments when an order for footwear is placed, but we do make a small charge for an appointment if you just want advice or ideas for a future order.  Many clients have more than one pair to allow for different heel heights and styles, we offer a 20% discount on a second pair of lasts.

Inevitably there will be occasions when the finished footwear is not completed to the customer’s complete satisfaction. We can not make full refunds on payments paid but will consider a reduction in the cost of the finished shoes to reflect any problems encountered.

However we guarantee to work with you to correct and improve the footwear to achieve the best fit and finish possible.

Hopefully you will enjoy wearing your new footwear and we look forward to welcoming you as a new customer.

Conditions

Deposits and Cancellations 

If at any time you wish to cancel your order before completion of the footwear, you will be required to pay for all the work done to the cancellation date. This would invariably include any deposits and second payments made.  We are therefore only able to offer refunds in exceptional circumstances where it is clear there is a fault in manufacturing.

Additional Items

Additional charges apply for orthotic insoles, leather soles, heavy duty soles and various shoe adaptions.

Postage

We are happy to post items to clients, we use Royal Mail signed for service as standard.  The charge for postage is added to all invoices.

 

THE CORDWAINER

Bespoke and Orthopaedic Shoemaker

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Unit 8 Brough Business Centre

Bradwell

Debyshire

S33 9HG

Tel:  01433 621623

Email:  info@thecordwainer.co.uk

© 2016 by Philip Taylor. Proudly created with Wix.com