TERMS & CONDITIONS
There are few shoemakers in the UK with the skill and expertise to make bespoke orthopaedic footwear for clients with the most complex needs. With the help of my small team based in The Peak District in Derbyshire, we will do our utmost to solve your particular needs using the skills at our disposal.
We will spend the time necessary to assess what can be achieved and then produce footwear you will be delighted to wear. We don’t always get it right first time, that’s the nature of the work we do. But, we cannot take the risk alone, and if you are not prepared to share the risk with us, then we ask that you entrust your order elsewhere.
We try to set reasonable expectations for the delivery of your shoes, you should allow 12-16 weeks for a first pair of shoes and 81-12 weeks for repeat pairs.
ADJUSTMENTS and ALTERATIONS
Adjustments are made as and when required and will normally be free of charge. It is important to note that adjustments or alterations after the shoes are finished are all part of having a first pair of shoes made.
CHOICE OF STYLE.
All our shoes are designed at the time of ordering and consideration is always given to the suitability of the style for people with problem feet
On occasions, we might suggest that a style of shoe (in particular ladies court shoes) may be more difficult to make due to the nature of any foot problems or construction methods.
Although I am pleased to explore ways of over-coming any such difficulties, it must be understood that this work will be taken on entirely at the customers own risk. Those customers will be asked to sign a form to that effect.
All payments must be made as they become due as set out on the Footwear Order. I will consider any request to review the payment options if there is difficulty meeting the payment options.
VISITORS TO THE SHOP
We have easy access for disabled people. There is a ramp up to the workshop and a small accessible toilet is situated within the works complex.
It is also possible to “fast-track” orders (weddings etc) but a surcharge will apply. You should be available to visit for fittings as and when required in a short period of time. The cost of expediting your order will be explained before an order is taken.
Although I am able to give an approximate delivery date, I occasionally have to amend this at short notice. All dates given are estimated.
We use Royal Mail as our main carrier; these costs are invoiced to you as they occur. If you wish me to use any other delivery method, please inform me before delivery. A charge will be made for the extra cost incurred.
DEPOSITS, CANCELLATIONS and REFUNDS
When assessing clients for their footwear we always try to be positive about what the shoes can do for your mobility and wellbeing. However there is no guarantee that the shoes will on their own, provide all the answers.
Great care and attention is required to make sure that the shoes or boots fit correctly; however, there are occasions when, despite best efforts the finished footwear is not to the customer’s complete satisfaction.
Clients understand that we will not accept orders if they believe they are not prepared to takke the risk that the footwear made might not work right first time. We reserve the right to make adjustments, and even remake the shoes if we believe this will help improve the footwear. Only after shoes have been fully remade and failed, would we consider a refund.
This is because there are often other issues which affect the functionality of the feet, or that or the customer has more complex foot / gait problems that cannot be solved through footwear alone.
Clients are asked to bear in mind we are unable to prescribe or diagnose medical conditions.
If at any time you wish to cancel your order before completion of the shoes, you will be required to pay for all the work done to the cancellation date. All footwear orders are accepted on the understanding that deposits, interim payments and balances cannot be returned once work on your order has commenced.